IDIOM IQ Workbench
This allows organizations to implement one core infrastructure that can support any number of dynamically defined processes, providing substantial agility in the definition and deployment of products. By using a factory approach, IDIOM IQ Workbench enables an organization to mass produce bespoke process capsules at commodity costs.
IDIOM IQ Workbench builds on IDIOM's successful IDIOM Decision Manager and IDIOM Forms products.
IDIOM IQ Workbench works with IDIOM Decision Manager to acquire and integrate decision models with forms, documents, and other application components to build complete, self contained business transactions.
The decision models produced by IDIOM Decision Manager provide the dynamic conditioning that powers the process capsules and enables the use of pre-built and pre-tested software components. The use of pre-built components ensures high software reliability at low cost, while the decision models drive the bespoke behavior of the components. These processes can then be independently deployed within any web-server environment to execute complex and valuable business transactions to completion - transactions like underwriting and issuing insurance policies or evaluating and approving local body planning consents.
The entire transaction can be configured, tested, and deployed from the IDIOM IQ Workbench. Process capsules can be defined and deployed in days, not the traditional months or years - substantially by people with business analyst skills. By building a library of process capsules any organization can wrap its policy defined processes into versatile, fully auditable, cost effective 'automatons' that can be deployed to any platform or point of service, to generate value for the organization quickly, safely, and at low cost, 24*7.
It can be challenging using traditional approaches to build and maintain an implementation of corporate policy within browser based transactions. Managing this challenge can be improved significantly by using the IDIOM Decision Manager - even so, implementing a decision cycle at a field level within a browser transaction is non-trivial.
IDIOM has addressed this technical complexity with the forms component of the IQ Workbench product which embeds decision models inside web forms to derive and process transaction circumstances on a field by field basis. This advanced technology applies the full weight of decisioning inside browser transactions, allowing an organization to identify and leverage opportunities as soon as they appear within the transaction. The integrated power of IDIOM Decision Manager is a strong differentiator for IDIOM IQ.
The look and feel of the webforms can be controlled by user supplied style-sheets (CSS) and/or IQ Workbench managed configuration. IDIOM provides an extensive range of configuration styles and templates to allow business analysts to configure large and complex of forms.
Closure of a business transaction often requires the exchange of documentation between the parties, especially if the transaction is contractual in nature. IDIOM's IQ Workbench can generate - as part of the transaction unit-of-work - fully styled and circumstance aware documents of a formal, even legal, nature.
IDIOM IQ Workbench is for any organization that has a need to collect and respond in real-time to information provided via a browser. A wide range of transactions can be defined and deployed using the IDIOM IQ Workbench, which produces process capsules that execute as a single transaction running within any standard web server.
Each process capsule can include the following capabilities:
- Collecting information from the other party according to defined circumstances, adding and removing details for collection as each circumstance becomes known during the conversation.
- With every additional detail, reassessing the transaction status - does the new detail change any circumstances such that corporate policy now prescribes agreement, declination, or referral - and maintaining a sidebar dialogue with the applicant regarding the status of the transaction as appropriate.
- With every additional detail, recalculating any offer positioning - products, terms, conditions, commitments and prices - and maintaining a sidebar dialogue with the applicant regarding the status of any such offers as appropriate.
- Allowing ongoing adjustment to existing details, options and features; and continually adjusting the visibility of details, options and features according to the known circumstances.
- Requesting attachment of supporting documents if required by the circumstances.
- Producing contracts, proposals, declination or referral advices, and/or any other documents that may be appropriate to the end state of the transaction.
The following are some of the candidate uses for IDIOM IQ Workbench - we have exemplar implementations across most of these areas:
Financial Intermediaries
- Insurance policies and proposals, Loan applications, Credit Card applications, Account applications, etc
Local Government
- Building consents, Parking permits, Liquor permits, Pet licensing, Road closures, Complaints and service requests etc.
Central Government
- Tax payments, Passport requests, Driver's licenses, Police incidents, Social service requests etc.
Education
- Program enrolments, Tutorial enrolments, Progress assessments etc.
Health
- Hospital referral and admittance, Medical record requests, Clinical program participant update and tracking etc.
Information Services
- Bespoke surveys, Information requests etc.